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I can not activate my purchase

Hello, I bought the Standard license (USD 145) without having previously created a user.
I already have the confirmation email that indicates the serial number and the name of the user.
As they ask me to log in to activate my purchase, I have registered using my same email, but I do not see the registration key.
Using the same program Jar2Exe I enter the user and serial but it generates error.
Help me please. Thank you