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Extend trial

I sent an email requesting to extend the trial. I was told to create a new account, so I did. I get an email for one time login, I sign in. I then have a choice to send a password to my email but entering a captcha continually fails with the following message.... I guess I can't paste the message here.. It says session reuse attack detected. The answer you entered for CAPTCHA is not correct. I have tried using IE, OPERA, and Firefox. This is getting very frustrating in order to extend a trial for a product that I am interested in.